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Help Centre

Frequently Asked Questions (FAQ)

How much time does delivery take?

We process orders every day before 9 am except on public holidays...

Do you have any shipping charges on international/within-India orders?

Yes, shipping charges are applicable and are determined based on the weight of the package and the destination country for international orders. For domestic orders within India, shipping charges also vary by weight. However, we occasionally run promotional offers that provide free shipping, so keep an eye out for these opportunities!

How do I cancel my order?

If you intend to cancel your order, please reach out to customer support by submitting your request via the "contact us" or Email: ultratribeapparels@gmail.com form with your order ID. If your order is not dispatched from our warehouse, only then we will be able to cancel the order the same day. Unfortunately, if you intend to cancel your order after the product has been dispatched from our warehouse, you will have to wait for 24 to 48hrs before we can cancel the same. Once the online tracking information updates confirming that your order is being returned to us will, We will proceed to cancel your order. Once your order has been canceled we will initiate the refund immediately. Kindly allow 5-7 business days for the refund to reflect in your account. Reimbursement of funds will be allocated back to the original form of payment used for the pur.

Can I change my shipping/billing address?

Yes, you can change your shipping or billing address within 24 hours of placing the order. Once the order is shipped already, it gets difficult. Kindly reach out to our customer support team by submitting your request via the "contact us" form.

Where is my order?

You can track your order from your account page.

What is your return policy?

We accept returns within 7 days of delivery...

How can I connect to the business development team?

Please get in touch with our Business Development team on ultratribeapparels@gmail.com If things work out, we will get in touch with you :)

Do you have cash on delivery serveice of internationl orders?

"Currently, we only accept prepaid orders for international shipments. Unfortunately, cash on delivery (COD) is not available for international orders."

How should I wash and care for my t-shirt?

To maintain the quality and longevity of your t-shirt, we recommend washing it inside out in cold water using a mild detergent. Avoid using bleach or fabric softeners, and air drying is preferred to prevent shrinkage or damage.

Will the design fade or crack after washing?

Our t-shirts are crafted using high-quality printing techniques that are designed to last. When cared for as per the instructions, the design should not fade or crack. To further ensure durability, wash the t-shirt inside out and avoid high heat during drying.